Iplayer why cant i download

Version 1 has now been closed, so make sure this has been completely removed from your computer. You'll need to download any programmes again as they'll be deleted when you uninstall: How do I install or uninstall BBC iPlayer Downloads on a computer?

If you have a problem that's not listed or you can't resolve it using the guidance provided above, then contact us. Please provide as much information as possible including:. Troubleshooting problems with downloads on a computer or laptop. Having trouble playing your downloaded programmes?

Have a look at the following page for advice: Why won't my downloaded programmes play on my computer or laptop? Programme availability. Recent changes to iPlayer. Watching outside the UK. Resolving Issues. Mobile and tablet issues. Playback issues. Smart TV and games console issues. Computer issues.

This will help if any downloaded data becomes corrupt, but please be aware that deleting the app will also remove any programmes you have successfully downloaded. Once the app is reinstalled, try downloading the programme again. Having problems playing a downloaded programme? Try these steps to see if they help: Close the app and reopen it Disconnect your mobile or tablet from WiFi or mobile data, or switch it on to Airplane Mode In the UK and able to access the internet?

Try deleting the programme and re-downloading it. Outside the UK? You won't be able to delete and re-download the programme, so try connecting to any available WiFi, re-opening the BBC iPlayer app, and then disconnecting from the WiFi again.

Why are my downloads failing? Internet connection failing when a programme is downloading When this happens your download should pause and continue once an internet connection has been re-established.

Your connection to the internet may fail either from your actual internet connection your router to the internet or your WiFi signal could be weak and drop out by being too far from the WiFi router.

Try again when your connection speed improves. You could try disconnecting your device from the internet and reconnecting. If you're using WiFi, rebooting your network at the router may also help. Using Amazon Fire or Android? Clear the cache on the app. Some users have found that this helps. Still having problems?

Have a look at the Troubleshooting problems with downloads on a computer or laptop page for steps to try.