Enter the OTP received. Step 8: The payee details will be displayed to you with a success message. Step 9: Enter the transfer amount and remarks. Choose the account from which you would like to transfer funds. Step Review the transaction details. Step An OTP will be sent to your registered mobile number. Also, the mobile phone, on which you log in, does not store any information you enter.
Therefore, you can log into your account on any mobile device using your IPIN without having to worry about a data breach. Download link sent. Start investing now or. When Do You Need It? Your security is our priority. After successfully activating my card, can I use it immediately? Yes, you will still be able to do so. I have changed my mobile phone. Will I see my past Notifications on my new mobile phone? Why am I unable to enable Notifications on my secondhand mobile phone?
I lost my mobile phone. How can I disable Notifications? How do I disable Notifications before I sell my mobile phone?
Why did I suddenly stop receiving Notifications? It also generates OTPs for online purchases. EASY: Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details.
I have entered my 6-digit Unlock Code incorrectly three times or more , and I'm unable to proceed now. What do I do? Which Citibank cards will be sent in a de-activated status?
Can I use my Credit or Debit card at merchants without activating it? No, your transaction will be declined. This includes online transactions made over the internet. No, your cash withdrawal request will be declined. How long will it take for my card to be activated? Can I unlock my card after it is locked? You can unlock your card after its locked. Can I perform online transactions using my locked card? No, you cannot perform online transaction using your locked card.
Can I make a transaction or withdraw cash using my locked card? No, your transaction or withdrawal request will be declined. How long will it take for my card to be lock or unlock?
You card will be lock and unlocked instantly. Why do I need to add payee? Do I need to add payee to transfer funds within my own account. No, you don't need to add payee to transfer funds between own accounts. Do I need to add payee to transfer funds to my own account in another bank or Citibank in other countries? What is Push Notification? Where can I find the alerts that has been sent to my mobile phone via Push Notification? How long does it take for my new address, phone number and email address to be effective?
Will the mailing address, phone number and email address be changed for both my Credit Card and banking statements? My existing mailing address or phone number is a overseas address, how can I update my address?
What should I do if I cannot update my phone numbers through Citibank Online? What is Touch ID? What is Face ID?
You can view up to 3 months worth of transaction. How long will it take for a transaction to be reflected on by banking account? My Available balance and Deposit Amount are different what does that mean? The "On Deposit" balance could be higher than the "Available Now" balance. The certificate identifies the originator of the site and verifies that it has not been tampered with.
When your web browser is presented with a certificate, it will check to see if a legitimate certification authority issued the certificate.
If there is a match, your session will continue. Otherwise, your browser will issue a warning, and your safest action is to cancel your activity. If a secure session is established and the information is encrypted during transmission, then others will not be able to view your information. However, you should be aware that some web browsers will store information on your computer even after you are finished conducting your online activities; this is called caching.
Therefore, you should close your browser once you are finished using the Internet, particularly if you visit secure sites to conduct financial transactions, check account balances or view any other information that you regard as private and confidential. Email sent over the Internet is generally not secure unless it is encrypted. In reality, most email programs currently do not have this capability. As most email transmissions are not secure, you should never send any personal or financial information, such as your credit card number, over email.
Online Security We protect. Latest Security Alerts. Ptracker Alert Any Android phone with illegal phone tracking app Ptracker installed will face the risk of data manipulation, i. Credit card fraud Credit card fraud can occur when someone obtains your credit card details and uses them over the phone or on the Internet to make purchases in your name. Protect Yourself from Fraud Here are few types of fraud and the preventive steps that you can take to prevent yourself from becoming a victim.
Be aware of emails claiming to be Citi Always check the sender's email address. Remember that Citi will never ask you to confirm a payment or transaction via email. If in doubt, don't click the link and report to Citi's fraud reporting service. Your internet browser address bar should always display "https" instead of "http" when banking with Citi online.
Web Security Our bit SSL Secure Sockets Layer encryption engine provides industry standard levels of security, ensuring your information can't be accessed by anyone else. The green address bar on Citi websites indicates that the site has undergone extensive vetting by our security teams and has been granted a security certificate known as an Extended Validation SSL Certificate.
You are recommended to use supported and updated browsers to ensure your internet banking is secured at all times. If you didn't sign in then, this will indicate an unauthorised account access has occurred. Our 2-Way SMS service alerts you of any suspicious transactions on your account. It is important that you respond to us immediately: You should reply to the SMS with "1" if the transaction is authorised by you or "2" if the transaction is not authorised by you.
We will not ask for any additional information to be provided other than "1" or "2". Please contact us if you have any issues. You can stay on top of your account activities with customized Citi Alerts, where you can get SMS or email notifications whenever there is a specific transaction on your account.
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